Are my credit/debit cards and personal details secure?

YES.

At the time you place your order and check out, you are transferred to the secure servers of WorldPay, our payment service provider. Their secure server software (SSL) encrypts all information you input before it is passed to them, as required by UK Data Protection Legislation, making your shopping experience with us completely safe.

Can I pay by cheque?

We will accept payment by cheque on the condition that it is received and cleared before your order is shipped. All cheques must be payable to For The Witch In You and have the correct postage added onto the product price, (just add the item(s) you require to your cart and select the appropriate shipping destination to see what this will be).

How much will the postage cost?

The cost of postage is automatically added when you select your shipping destination just prior to checkout, UK is the default. It will vary depending on the weight of your order and the destination.

How long will my order take to arrive?

Goods are dispatched within two working days, and in most cases one working day, unless otherwise stated. If we are unable to dispatch in the stated two working days we will send you an e-mail with an estimated dispatch date. We will also offer you an option to cancel your order at this time.

Do you deliver world wide?

Yes we do. We will deliver to any destination in the U.K, Europe and world wide.

Which Currencies can you accept?

We can take payment in Great Britain Pounds, Euros and United States Dollars.

What if my order arrives damaged?

Notification of damage or wrongly shipped goods or incompletely shipped goods must be made within 7 days of delivery. Any claims outside seven days regrettably cannot be accepted. Please wrap all packages securely, It is the customers responsibility to ensure that the returned goods are packaged properly and insured against loss. We will notify you by e-mail of your refund once we have received and processed the returned items. Return postage will only be paid if goods are faulty, in an unsatisfactory condition, or sent in error.

What if my order doesn’t arrive?

Please contact us if after 3 working days of placing your order you have not received your goods. Contact details can be found on the contact page.

What if I have a complaint?

Complaints will be dealt with speedily, fairly, and effectively and all information exchanged will be confidential. We guarantee to respond to all complaints within three working days and to notify the customer as to the timescale and progress of the solution.
If you have any complaints please contact Customer Services on 01673 849504 or e-mail us at:

customer-services@forthewitchinyou.co.uk

Will I receive unsolicited e-mail?

NO.

Any personal information provided to or gathered by forthewitchinyou.co.uk via this web site is controlled primarily by For The Witch In You. We will never pass on your details to any other source.